Arrange an estimate appointment.
Call (217) 793-9777 or request an estimate appointment through Carwise. Tell us the vehicle’s year, make and model, what happened and whether it can be driven. A walk-in depends on estimator availability, so call before making the trip.
Bring the claim information that matches your insurer.
If insurance is involved, contact the company handling the claim and give us its name, your claim number and any estimate or instructions before the visit. Some carriers prepare the first estimate; others need to assign a claim workfile to the shop first.
Keep the estimate and repair drop-off separate.
The estimate visit lets the shop inspect the damage and discuss a repair plan. It does not set a repair drop-off date. The shop will confirm drop-off after the claim steps, signed authorization, parts and current schedule are understood.
Call before arranging a tow.
If the vehicle is unsafe or cannot be driven, contact the handling insurer about the claim and any towing instructions, then call Kulavic’s with the vehicle’s location and your claim number. Confirm the plan before transport.