FAQ's

Who pays the repair bills?

You must arrange for the payment. Your insurance policy will state that the insurance company will pay you less any deductibles or depreciation.

Must I notify my insurance company prior to having repairs done?

Yes. Insurance policies state that you notify the insurance company or your agent, file a report with them and let them know where the damaged vehicle can be inspected.

Who is responsible for the repair work done?

The autobody shop. That is what makes it important to select a facility that has properly trained technicians and is equipped to restore your vehicle to its pre-loss condition.  If there are problems with the repair job you should first contact the manager of the shop.  If your problem is not resolved, contact your insurance company claims manager. You may also want to contact the Better Business Bureau.

What can I do if my insurance company fails to process my claim or does not pay the amount agreed upon?

You should contact your insurance agent first, then talk to the Branch or Regional Claims manager for he insurance company.  If that fails, you can contact the Illinois Department of Insurance at:  217-782-7446

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Things to consider:

• Your car is very likely the second largest investment you make.  Having your car repaired professionally preserves its value and also your safety.

• You should never drive a car that might be unsafe because of damages!

• The staff at Kulavic's Auto Body will be happy to help you negotiate your claim with the insurance company.

• It is common to receive a difference in repair estimates from different shops.  A lower estimate may not include all the necessary work.

Attention: DO NOT GET AN ESTIMATE FROM A SHOP YOU WOULD NOT HAVE REPAIR YOUR VEHICLE.  

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Did you Know?

Did you know that you are not required by law to obtain more than one estimate or appraisal? Some insurance companies may ask that you visit their drive-in claims center before having your car repaired.

Did you know that you can do this or you can leave your car at Kulavic's Auto Body and ask the insurance company to inspect the car there?

Did you know that you have the right to go to the repair shop of your choice? Your insurance company cannot require you to go to any particular auto body shop.  With this in mind, you should choose an auto body shop that has unibody repair equipment and technicians that are certified by organizations like ASE or I-CAR. You should also know the extent of the shop's repair warranty.

 

IN SPRINGFIELD:

4601 W. Wabash
Springfield, IL 62707
see map

phn  217-793-9777
Fax  217-793-9797

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IN PETERSBURG:

325 S. 6th St.
Petersburg, IL 62675
see map

phn  217-693-7451